Documents for Tenant Mediation in Portugal
When a tenant faces a dispute or needs to reduce rent, gathering the right documents makes mediation and conciliation in Portugal easier. This text explains which papers to bring to a mediation session, how to organize proof of payment, communications with the landlord, photos of habitability issues and expense receipts. It also describes deadlines, official forms and when to turn to the Tenant and Landlord Desk or to the courts. The goal is to help tenants prepare a clear and complete file to negotiate solutions, reduce eviction risks and protect rights without complex legal language. It includes practical steps and useful contacts.
What to bring to mediation
Before the session, gather the most relevant documents and organize a clear file.
- Rent receipts for the past 12 months and proof of payments.
- Original or signed copy of the lease agreement.
- Communications and emails exchanged with the landlord, including requests and replies.
- Photographs of habitability issues with dates and descriptions.
- Maintenance records, estimates and repair receipts.
How to present evidence
Explain and present evidence clearly and chronologically during mediation to facilitate the dialogue.
- Create a timeline of facts with dates and references to documents.
- Prepare digital and printed copies of receipts and communications.
- Include photos and reports of habitability problems with captions and dates.
Deadlines and official forms
Some actions follow deadlines set out in the NRAU and the Civil Code, and there are forms at the Tenant and Landlord Desk submitted via Citius[2]; also consult consolidated legislation on DRE[1].
Frequently Asked Questions
- What documents are essential for mediation?
- Receipts, the lease, communications, photos and maintenance records help to demonstrate the case.
- Do I need a lawyer to participate in mediation?
- It is not mandatory, but a lawyer or representative can provide guidance in complex cases.
- Where do I submit the conciliation request?
- The request can be submitted at the Tenant and Landlord Desk or via the Citius portal following the official instructions.[2]
How-To
- Gather all identified documents and make copies.
- Complete the conciliation request form available on Citius.
- Submit the request within the applicable deadlines.
- Attend the mediation session with originals and copies.
