Documents for Tenants to Report Discrimination in Portugal
If you are a tenant looking for housing in Portugal and suspect you were treated unfairly because of origin, gender, family or income, gathering clear documents makes it easier to file an effective complaint. This guide explains, in accessible language, what evidence to collect — messages and emails, photographs, visit logs, contracts, listings and witness statements — and how to organize them before submitting the complaint to competent authorities. It includes instructions about deadlines, useful file formats, support contacts and where to obtain official forms and applicable legislation, with references to NRAU and justice channels.[1] This will help you act with more confidence and strengthen your claim.
What to gather
- Lease contracts, offers and old listings showing different terms.
- Messages, emails or call logs evidencing discriminatory communications.
- Photos or screenshots of ads with suspicious or contradictory requirements.
- Visit records, names of other applicants or proofs of different treatment during viewings.
- Written witness statements from people who observed the situation.
Keep digital and printed copies of all documents.
How to prepare the complaint
Organize the information in a file with a clear timeline: dates, times, who was present and what was said. Name files with dates and a short description and keep common formats like PDF and JPG.
- Gather all evidence in one place and make secure backups.
- Note important deadlines by identifying when each contact or response occurred.
- Contact tenant support services for initial guidance and complaint templates.
- Complete the recommended official forms and ensure all documents are signed and dated before submission.[2]
- If necessary, file the complaint through the Tenant and Landlord Desk or follow the indicated court procedure.
Respond to formal deadlines to avoid losing rights.
Frequently Asked Questions
- What counts as discrimination when searching for housing?
- Treating an applicant differently because of race, sex, family, age, religion, disability or income, without objective justification.
- What documents should I include with the complaint?
- Contracts, messages and emails, photos of listings, visit records, witness statements and any evidence showing unequal treatment.
- Does the complaint need to be in writing?
- It is recommended to submit in writing with attached evidence; some services accept electronic forms to simplify the process.
How to
- Collect evidence: contracts, emails, messages, photos and witness statements.
- Organize a timeline with dates and times for each event.
- Fill in official forms or a written complaint and attach copies of documents.[2]
- Submit the complaint through the indicated channels and request confirmation of receipt.
- If the response is not adequate, consider legal assistance or court action.
Key Takeaways
- Keep evidence organized and dated.
- Use official forms when available.
- Seek local support to strengthen your complaint.
