Challenging Rental Charges in Portugal
If you are a tenant in Portugal and received a charge for condominium fees, water or other services you believe is incorrect, this guide explains which documents to gather and how to submit them in a process to challenge those charges. We will guide you step by step from documentary evidence (receipts, invoices, communications) to deadlines, contact with the managing entity and complaint options before the Tenant Service Desk or court. The text uses simple language so tenants without legal training understand basic rights, practical actions and when to seek official support. Being organised and having clear evidence increases the chances of success and prevents missing important deadlines.
Essential documents to dispute charges
Gathering solid proof is the first step. Without documents it is harder to show that a charge is undue or duplicated.
- Receipts and invoices for condominium, water, electricity and related services (receipts).
- Lease agreement and any addenda or written agreements (document).
- Payment proofs: transfers, ATM receipts or bank confirmations (payment).
- Notifications, emails or letters exchanged with the landlord or management (mail, notice).
- Photographic records or technical reports that demonstrate condition or repairs (photo, evidence).
Always record dates and amounts in writing.
How to use these documents in the process
Organise documents in chronological order and highlight payments related to the charges you dispute. Attach invoices to your claim and identify disputed lines or amounts. The challenge may be based on the NRAU and the Civil Code [1] when the charge conflicts with the contract or applicable law.
If there is a form or procedure at the Tenant Service Desk, use it; many formal requests also go through Citius for scheduling/processing [2]. Keep copies of everything and submit legible evidence.
Respond to notices and judicial deadlines without delay.
Key takeaways
- Collect receipts, invoices and the lease to prove payments and responsibilities.
- Observe procedural deadlines and respond on time to preserve rights.
- Seek official support or advice if unsure about forms and deadlines.
Frequently Asked Questions
- What documents should I present to dispute a bill?
- Present the original invoice, payment receipts, the lease agreement, written communications and any photographic or technical evidence that supports your claim.
- What is the deadline to submit a dispute?
- Deadlines vary depending on the procedure; in many actions it is essential to act within days or weeks after receiving the notice, and the applicable legislation (NRAU/Civil Code) sets formal time limits.
- Can I pay the charge and then claim reimbursement?
- Yes, you can pay to avoid breach and later request reimbursement if you prove the charge was undue; keep proof and include that claim in your dispute.
How to proceed
- Gather all relevant documentation organised by date and type.
- Contact the landlord or management to seek clarification and an informal agreement.
- Check legal deadlines and act within the time limits indicated by the applicable procedure.
- Submit a formal complaint to the Tenant Service Desk or, if necessary, start court proceedings via Citius.
- Present evidence at a hearing or to the competent services and follow the process until conclusion.
Always request certified copies when handing documents in person.
