Challenge Entry Inspection Photos | Tenants Portugal
If you received an entry inspection documented with several photographs and believe records are inaccurate or incomplete, you can challenge it. This article explains, in practical terms, what it means to challenge an inspection with photos in Portugal, which evidence to gather, legal deadlines and the steps to file an administrative complaint or appeal to the Tenant and Landlord Desk (BAS/BNA) and the courts. It is intended for tenants who want to protect their deposit and defend against alleged inventory flaws. We will avoid technical language and show concrete actions: how to document damage, communicate in writing, and when to seek legal assistance or official support. It includes practical examples of photographic evidence, dates and witness statements, and guidance on how to request corrections to the inspection report.
What it means to challenge an inspection
To challenge means to contest the content of the inspection report or inventory prepared at the start of the lease. In Portugal, tenants and landlords have duties and rights defined in the NRAU and the Civil Code, and action may include a request for correction, an administrative complaint or court action depending on the seriousness [1]. A challenge based on photos requires organized evidence and attention to deadlines so you do not lose rights.
- Original photos with date/time and metadata when possible.
- Records of communications (emails, SMS, registered letters) with the landlord or management company.
- Signed inventory or copy of the inspection report issued at the time.
- Written witness statements from third parties present when keys were handed over.
Keep digital copies with date and time for photographs.
Important deadlines
- Check contractual deadlines for complaints and any legal deadlines for contesting.
- In deposit disputes, act quickly to preserve evidence and meet notifications.
If the challenge is for a material error (items not recorded or photos that do not reflect the real condition), start by sending a written complaint to the landlord requesting correction of the report. If there is no agreement, you can appeal to the Tenant and Landlord Desk (BAS/BNA) for mediation or file a complaint in court, as applicable [2]. Document all attempts at resolution and keep copies of each communication.
Respond to notices within legal deadlines to avoid losing rights.
Frequently Asked Questions
- Can I contest photos that appear manipulated?
- Yes. Request the original images and metadata, obtain expert analysis if necessary, and include this request in your written challenge.
- What happens if I disagree with the report signed at move-in?
- If you signed with reservations, keep that record and file a written complaint; if you signed without reservations, contesting is harder but you can still prove inconsistencies with strong evidence.
- Should I seek a lawyer before challenging?
- Not always. Start by gathering evidence and attempting an administrative solution; seek legal assistance if the dispute involves significant amounts or court proceedings.
How-To
- Gather evidence: photos with date/time, receipts, inventory and exchanged messages.
- Send a written complaint to the landlord describing specific points you want corrected.
- Record deadlines and respond to notices within legal timeframes.
- If no agreement, use BAS/BNA mediation or file court action when necessary.
- Consider legal support or tenant assistance services if you need representation.
Thorough documentation increases the chances of success in disputes.
